Refund, Subscription & Membership Policy

CallBae (callbae.com)

Operated by Anton Santaniello Holdings LLC

656 Nostrand Ave, Brooklyn, NY 11216

Effective Date: March 10, 2026

Last Updated: March 10, 2026

1. Overview

This policy explains how subscriptions, token purchases, refunds, cancellations, and billing work on CallBae. We've written it in plain language so you know exactly what to expect. By subscribing or making a purchase, you agree to these terms.

2. Subscription Plans

CallBae offers the following membership tiers:

| Plan | Price | What You Get |

|------|-------|-------------|

| Free | $0/month | 5 messages per day. No voice features. |

| Premium | $9.99/month | Unlimited chat, voice notes, AI selfies. |

| VIP | $19.99/month | Everything in Premium + phone calls, priority responses. |

All paid subscriptions are billed on a monthly basis.

3. Token Packs

Tokens let you unlock premium features on a pay-as-you-go basis:

| Pack | Price | Tokens |

|------|-------|--------|

| Starter | $4.99 | 50 tokens |

| Popular | $9.99 | 120 tokens |

| Best Value | $19.99 | 300 tokens |

Token costs:

Voice call: 1 token per minute
AI selfie: 3 tokens
Voice note: 1 token

Tokens are added to your account immediately upon purchase.

4. Auto-Renewal & Billing

Your subscription renews automatically each month on the same calendar date you originally subscribed (e.g., if you subscribed on March 10, you'll be billed again on April 10).
You will be charged the then-current subscription price unless we've given you advance notice of a price change (see Section 12).
Before each renewal, we will provide a confirmation of the upcoming charge. You may cancel at any time before the renewal date to avoid being charged for the next period.
Your payment method on file will be charged automatically. It is your responsibility to keep your payment information current.

5. How to Cancel

You can cancel your subscription at any time through your Account Settings page on callbae.com. Cancellation is a simple, one-click process — no phone calls, no hoops to jump through.

What happens when you cancel:

Your cancellation takes effect at the end of your current billing period. You keep full access to your paid features until then.
You will not be charged again after cancellation.
After your billing period ends, your account reverts to the Free tier.

To cancel: Go to Account Settings → Subscription → Cancel Subscription.

6. 7-Day Money-Back Guarantee

We offer a one-time, 7-day money-back guarantee on your first paid subscription to CallBae (Premium or VIP).

If you're not satisfied, request a full refund within 7 calendar days of your first subscription charge.
This guarantee applies only once per account — to your very first paid subscription.
It does not apply to subscription renewals, plan upgrades, or subsequent subscriptions after a previous cancellation.
It does not apply to token pack purchases (see Section 8).

To request your refund: Contact us at [email protected] within 7 days of your first subscription charge. Include the email address associated with your account.

7. No Prorated Refunds for Mid-Cycle Cancellation

If you cancel your subscription partway through a billing cycle, we do not issue prorated refunds for the remaining days. Instead:

You retain full access to your paid features until the end of the current billing period.
Your account downgrades to Free at the end of that period.

Example: If your billing cycle runs March 10 – April 9 and you cancel on March 20, you keep Premium/VIP access through April 9. No partial refund is issued for March 20 – April 9.

8. Token Refund Policy

Consumed tokens are non-refundable. Once you use a token (for a voice call, AI selfie, or voice note), that token cannot be refunded.
Unused tokens may be refunded if you request a refund within 14 calendar days of the original token pack purchase.
After 14 days, all token purchases are final.
Token expiration: Tokens expire after 12 months of account inactivity (meaning 12 consecutive months with no logins or usage). Active accounts retain their tokens indefinitely.

To request a token refund: Contact [email protected] within 14 days of purchase with your account email and purchase details.

9. Downgrading Your Plan

You can downgrade your subscription at any time (e.g., VIP → Premium, or Premium → Free):

Downgrades take effect at the start of your next billing cycle. You keep your current plan's features until then.
You will be charged the lower plan's price starting with the next billing period.
Any tokens in your account remain available regardless of your plan tier (subject to the inactivity expiration in Section 8).

To downgrade: Go to Account Settings → Subscription → Change Plan.

10. Account Deletion

You may delete your CallBae account at any time through Account Settings.

When you delete your account:

All unused tokens are forfeited immediately with no refund.
Any remaining subscription time is forfeited with no refund.
Your account data will be handled in accordance with our Privacy Policy.
Account deletion is permanent and cannot be reversed.

We recommend canceling your subscription and using your remaining tokens before deleting your account.

11. Payment Failures

If a scheduled payment fails (e.g., expired card, insufficient funds):

We will retry the charge up to 3 times over a 7-day period.
You will receive email notifications about the failed payment and instructions to update your payment method.
If all retry attempts fail, your subscription will be automatically downgraded to the Free plan.
To restore your paid subscription, you'll need to resubscribe and provide a valid payment method.

12. Price Changes

We may adjust subscription or token pack pricing from time to time. If we do:

We will notify you at least 30 days in advance via the email address on your account.
The new price takes effect at the start of your next billing cycle after the notice period.
You have the right to cancel before the new price takes effect. If you cancel, you won't be charged the new price.
If you do not cancel, your continued subscription constitutes acceptance of the new pricing.

13. Free Trial Conversion

If CallBae offers a free trial in the future:

You will receive an email reminder 3 to 7 days before your free trial converts to a paid subscription.
The email will state the subscription plan, the price you'll be charged, and the date the charge will occur.
You may cancel before the conversion date to avoid being charged.
If you do not cancel, your payment method will be automatically charged at the end of the trial period.

14. Dispute Resolution & Chargebacks

We want to resolve any billing issues quickly and fairly. Before initiating a chargeback with your bank or credit card company, please contact us first:

📧 [email protected]

We respond to billing inquiries within 48 hours and aim to resolve most issues within 5 business days.
If you believe a charge was made in error, we'll investigate and issue a refund if warranted.

Regarding chargebacks:

Filing a chargeback without first contacting us may result in your account being suspended pending investigation.
If a chargeback is determined to be fraudulent (i.e., you used the service and then disputed the legitimate charge), your account may be permanently terminated, and we reserve the right to pursue recovery of the funds and any associated fees.
We cooperate fully with payment processors during chargeback investigations and provide transaction records and usage data as evidence.

15. Your Rights Under Applicable Law

This policy is designed to comply with:

California Automatic Renewal Law (CARL): We present auto-renewal terms clearly before purchase, provide a confirmation after signup, and offer a simple online cancellation mechanism.
New York General Business Law (Auto-Renewal Provisions): We provide clear disclosure of recurring charges and an easy cancellation method.
FTC Negative Option Rule: We ensure all material terms are disclosed before billing, obtain your affirmative consent, and provide straightforward cancellation.

If any provision of this policy conflicts with applicable law, the law controls. Nothing in this policy limits any rights you may have under federal, state, or local consumer protection laws.

16. Contact Us

For billing questions, refund requests, or subscription help:

📧 [email protected]

📍 Anton Santaniello Holdings LLC, 656 Nostrand Ave, Brooklyn, NY 11216

We're here to help — reach out anytime.

This policy may be updated from time to time. We will notify you of material changes via email or a prominent notice on callbae.com. Your continued use of CallBae after changes are posted constitutes acceptance of the updated policy.